Shipping Policy

Thank you for choosing Connie, the go-to destination for tin can packaging. We strive to provide you with a seamless and satisfactory shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of your orders placed on our website.

 

1. Shipping Methods and Times

We offer two delivery options: sea freight and air freight. You can choose the transportation method based on your needs. Please note that these delivery times are estimated and may be subject to change due to factors beyond our control, such as carrier delays or unforeseen circumstances.

 

2. Order Processing Time

Once you place an order on our website, please allow a certain amount of time for order processing. We aim to process orders promptly, typically within 1-2 business days. However, during peak seasons or special promotions, order processing may take longer. Once your order has been processed, it will be handed over to the selected shipping carrier for delivery.

 

3. Shipping Costs

The shipping cost for your order will be calculated based on the shipping method selected and the destination address. The shipping charges will be displayed at the checkout before you finalize your purchase. Any applicable taxes or customs duties are the responsibility of the customer and will be applied.

 

4. Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number that enables you to monitor the progress and estimated delivery date of your package. You can access the tracking information through your Connie account or by following the link provided in the shipping confirmation email.

 

5. International Shipping

We offer international shipping to select destinations. Please note that international shipments may be subject to customs clearance procedures and additional fees, including import duties, taxes, and brokerage fees. These charges are the responsibility of the customer and may be collected by the shipping carrier upon delivery. Customs policies and processing times vary by country, so we recommend checking with your local customs office for more information.

 

6. Order Modifications and Cancellations

Once an order has been placed, it may not be possible to modify or cancel it. However, if you need to make changes, please contact our customer support team within 24h of placing your order . We will do our best to accommodate your request, but we cannot modify and cancel after the order has been produced.

 

7. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner. Please retain all packaging materials and documentation as they may be required for the investigation process.

 

8. Contact Us

If you have any questions, concerns, or requests related to shipping or the delivery of your order, please don't hesitate to contact our customer support team at sunny@connietinbox.com . We are here to assist you and ensure your satisfaction.

By placing an order on Connie's website, you acknowledge and accept the terms and conditions outlined in this Shipping Policy. Please review this policy carefully before making a purchase.